Cool and Handy Store does not use personal data only, but sends shipments through the contracted shipping company, which is Aramex.
1. How do we collect personal information from you at Cool & Handy?
Cool & Handy store collects personal information;
We may ask you for personal information in other ways, including but not limited to:
- When posting data or other surveys
- when you send us an email
- When creating a customer account on the Cool & Handy store
- When ordering from Cool & Handy store
Our web servers also collect domain names on our platform. This aggregate information is to measure what our platform has to offer, pages viewed, and among other things.
2. What bothers you, who disturbs you with information
Cool & Handy store uses your personal information for the following:
To facilitate the processing of requests
- To develop improvements to our platform
Marketing and promotional opportunities, for example, the opportunity to take advantage of special offers.
- Advice and recommendation in shopping
- Promotion ads
- Irv Tehran Research on the educational structure and their academic interests and sciences, using the instructions and sciences of education of our system.
It discloses your personal information as follows:
If you collect on a condition, your personal information will be shared with the service provider (shipping companies)
In cases where there is reason to believe that disclosure of such information is necessary, when we identify, determine, or bring legal action against a person or entity, that infringes personal rights, when we believe in good law to do so.
3. We care about your security
We collect your personal information only to the extent deemed necessary to serve our business purposes and the use and integrity of technology and the security of your personal information. Microsoft version of Microsoft Office.net
At all times, you have the right to access your personal information, to modify that information or just that information.
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4. What about policy policies?
Terms of Service
Shipping and delivery:
Shipping within the Kingdom: from 2-7 working days at 35 riyals. (Aramex Company)
– In the event that the customer cannot be reached at the appointed time; Cool & Handy store does not bear any responsibility in case of shipment delay
Return and exchange policy:
In the event that you are not satisfied with any product purchased from the Cool & Handy store, you can, within (7) days of receiving the product, return or exchange it, but on the condition * ensuring that the product is intact and in its original condition and with all its accessories and original packaging and is not used or has been used at all *
- In the event that an incorrect / wrong product is received, no additional shipping fees will be charged and will be borne by the Cool & Handy store.
- We bear the human error in placing a wrong image of another product, another name, or other errors, and the product is returned from the customer and replaced if he wishes, without incurring additional shipping fees, provided that it is not used and the product is opened by the customer and is returned in its original condition.
- In the event of a return for other reasons (the customer's need to exchange the product or the customer's desire has changed in general), shipping fees to the store will be calculated at the customer's own expense.
- In the event of an exchange, a shipping fee will be charged from the store to the customer, in addition to the previous shipping fees.
- Shipping fees and payment service fees upon receipt are non-refundable in case of return or exchange of the product.
- When preparing to return the product, the product must be in its original condition with all accessories and accompanying instructions booklet and in its original packaging.
A bill of lading is sent to the customer and the customer is expected to deliver the product to the shipping company within 7 days from the date of sending the policy to him. An agreement is made with the customer on the method of delivery to the shipping companies with the customer service team according to the policy of each city and from where the product was purchased, and the policy is canceled if the customer does not deliver the product to the shipping company during this period.
The products that have been opened are not replaced or returned if it is not proven that there is a manufacturing defect in them, noting that the products that are not subject to exchange or return are everything that violates or deviates from the warranty conditions, such as:
(misuse - cutting - breakage - the opened product in an unnatural condition - failure to follow the operating instructions - exposure of the product to water if it was not waterproof - any external maintenance - the complete or partial failure of the device if incompatible accessories are used with the characteristics of the device.
To request a return or exchange, contact via WhatsApp at 00966502749554 and the Contact Us form and specify the following
The returned product
the number of pieces
Reason for return
- Any message in which the above form data is not completed will not be answered.
- The process of refunding the paid money takes place from two to 14 working days from the arrival of the shipment to the store.
- The customer is not entitled to claim anything in the event that more than the period specified above has passed.
- Your messages and complaints will be answered within 48 hours.